Our DoorKing gate system is currently experiencing an issue with its cellular module. This component allows us to program new transponders and enables the gate to call a resident’s phone when a guest arrives. The installer has ordered the replacement part, which is expected to arrive within 3–5 days. Once it arrives, the installer will schedule the repair.

What Is Still Working?
• Existing transponders will continue to open the gate.
• Existing key cards will continue to open the gate.

What Is Temporarily Not Working?
• We are unable to program new transponders.
• The gate cannot call your phone when a guest arrives.
• Guests cannot use the call box to contact you for entry.

If you are expecting a guest, caregiver, contractor, or service provider, you may need to assist them with entering the property.
 
Good news: no cost to homeowners.
The failed part is covered under the installer’s warranty, so the repair will be completed at no cost to homeowners or the Association.

We understand that the gate call system is an important convenience for many residents and appreciate your patience while the replacement part is delivered and installed. We will provide another update as soon as normal service has been restore